Frequently Asked Questions — Drescott
Drescott is a U.S.-based specialty retailer of professional equipment for tradespeople, facilities teams, and businesses. Our selection includes safety and security gear, radios and communications equipment, lighting and electrical supplies, test and inspection instruments, cleaning and janitorial equipment, and HVAC tools. We offer genuine products backed by applicable manufacturer warranties.
Ordering & Processing
How long does order processing take?
In-stock orders are usually processed within 1–2 business days. You’ll receive a confirmation email with tracking information as soon as your order ships.
How can I check my order status?
Every order receives a tracking link by email. You can also call our support team at (888) 865-1086 or email support@drescott.com. We aim to respond within 1–2 business days.
Shipping
How is my order shipped?
Orders ship through standard carriers such as UPS, FedEx, or USPS. Processing normally takes 1–2 business days, followed by approximately 5–10 business days in transit. Most orders arrive within 6–12 business days of being placed. Larger or heavier items may ship by freight and have a different delivery window, which we’ll confirm after you order.
What does shipping cost?
Shipping costs are calculated at checkout based on the item’s size, weight, and destination.
Do you ship internationally?
No. We currently ship only to addresses within the 50 United States.
Damaged or Missing Items
What should I do if my equipment arrives damaged?
Photograph the damage, keep the original packaging, and contact us within 48 hours of delivery. We’ll review the issue and arrange an appropriate resolution, which may include replacement parts, a replacement unit, or a refund. If the item must be returned, we’ll provide return instructions.
What should I do if my shipment is missing?
If tracking stops updating or your package is marked as delivered but you can’t find it, contact us with your order number. We’ll open a trace with the carrier and help resolve the issue.
Warranty & Returns
Is my equipment covered by a warranty?
Products are covered by their applicable manufacturer warranties. Coverage and warranty periods vary by brand and product. Check the product page or contact us for specific warranty information.
What is your return policy?
Eligible items may be returned within 30 calendar days of delivery. Return conditions and exclusions may vary by product, so please review our Return & Refund Policy for complete details before submitting a return request.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and Amazon Pay. Checkout is securely processed and PCI-compliant.
Still Have Questions?
Call (888) 865-1086 Monday–Friday, 9:00 AM–6:00 PM EST, or email support@drescott.com. We aim to respond within 1–2 business days.